Frequently Asked Questions

Everything you need to know about your Moonlight Industries experience.

How long will it take for my order to arrive?

Standard shipping typically takes 5-7 business days within the continental US. Express shipping options are available at checkout for delivery within 2-3 business days.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items in their original packaging. Exchanges are free, while returns for a refund incur a small restocking fee.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you already own to compare against our specific measurements.

Are your materials sustainably sourced?

Moonlight Industries is committed to ethical fashion. We use organic cotton, recycled polyester, and partner only with factories that guarantee fair labor practices.

Can I track my package after it ships?

Yes, once your order is processed, you will receive an email with a unique tracking number and a link to monitor your delivery's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.